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Bad Service By USAA

April 27th, 2015 at 11:58 am

Wow. USAA has not done a good job this time. I've never once had an issue with their service, until now.

We inquired by email how to get our daughter set up with her own checking account since she is now 18 and will need one for college. The instruction was to send a money order for at least $25, along with a letter instructing to open a checking account and reference her USAA number (which is already established). They provided the address.

We mailed this in early April. While I was on my trip east she received a couple phone calls regarding the money. She didn't return the calls, but upon my return, we figured out they were trying to open a mutual fund, which she doesn't even have, nor do the instructions indicate this. An inquiry again, indicated they made an error and they would get the account established in 7 days. Turns out within 7 days they will mail everything back!

So frustrating! It's like they can't even read the letter. We will be inquiring why the original letter wasn't clear and trying one more time. Otherwise we'll just get a local account for her when she gets to college.

Have you had bad service such as this at any bank?

6 Responses to “Bad Service By USAA”

  1. crazyliblady Says:

    I guess you can't just open it online?

  2. creditcardfree Says:

    I asked hoping we could do the initial funding but apparently not!

  3. My English Castle Says:

    Really annoying. I've had problems with Wells Fargo screwing up a SWIFT transfer and losing the money for days. And no real apology out of them either; they just kindly offered to not charge me for the new transfer! I was steaming mad.

  4. snafu Says:

    Where oh where has customer service gone? Oh where oh where can it be? We're now charged for services that used to be part of the program; we are expected to carry out the work their staff needs credentials to be hired. It is nearly impossible to call and talk to a human, we use a touch pad for at least 3 procedures and when we finally get near to speaking to someone, we hear...'we have a higher than expected call volume, wait time will exceed 10 minutes.' The alternate is to get someone off shore who reads a canned speech and is unable to resolve the problem. arrrgh

    CCF adds a new twist pointing out they can't read and understand a request to open an account.

  5. CB in the City Says:

    Customer service is at rock-bottom. Companies need to start listening.

  6. Dental Floss Tycoon Says:

    I am a USAA member also, but I've never had any problems opening accounts online like their Checking, Saving, Roth IRA, taxable brokerage and municipal bond mutual fund. Hopefully, your experience was just an exception.

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