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Home > Bill Error: Corrected!

Bill Error: Corrected!

June 18th, 2013 at 03:14 am

I was reminded again that it is always good to look at your bills. Our Verizon wireless bill is sent by email. The amount is nearly always the same. Until this month. I was really hoping it wasn't because we went over our minutes. Luckily that was true.

The problem was our Employee Discount of 15% was not applied. Thus our bill was nearly $19 more than normal. Yikes!

I spoke with two people at Verizon today. The first was able to adjust the current bill and change the amount due to the normal amount. It will be deducted as usual at the end of the month. The second person I talked to was in the Employee Verification Department. She confirmed my husband is eligible. He has been eligible, but did not know why we were not given the discount last month. She kept indicating we would receive something in the mail to confirm employment once per year. Well, we haven't received ANYTHING. Not sure what the deal was, but it is correct for now.

Have you had a bill error recently? How did you contact the company? Phone, email, instant chat? Did you get resolution to your problem?

Posted in Spending | 3 Comments »

3 Responses to “Bill Error: Corrected!”

  1. dmontngrey Says:
    June 18th, 2013 at 10:04 am 1371549859
    1371549859

    We've had Verizon for years and have never once received something to confirm employment. I know someone who was still receiving a discount years after leaving a company. I really don't think they check this at all.

  2. creditcardfree Says:
    June 18th, 2013 at 12:58 pm 1371560333
    1371560333

    We have been with Verizon for at least four years, probably slightly more and have not had to confirm employment, but my husband has been with the same employer the entire time. However, the phone agent stated that as of April 1, all accounts would be under going confirmation of employment at least once a year. I'm sure they are rolling it out gradually.

  3. FrugalTexan75 Says:
    June 19th, 2013 at 04:18 am 1371615529
    1371615529

    I'm still getting my employee discount from the oil and gas company that I was laid off from ... never received anything to verify employment.

    You heard about my fun with Citi... groan

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