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I Wanted to Pay the Bill

February 8th, 2012 at 01:11 pm

I wanted to pay my new CitiDividend card bill online yesterday. I have only had the card about 10 days. As soon as I activated the card, I input my bank information. No problem.

When I went to pay the bill in full yesterda, I was not allowed to because the amount was more than my previous statements balance. In this case that is zero, because I have not yet had a statement.

I contact customer service and they confirmed that is the case because the bank information is new and still being confirmed. However, I could call the automated system and input my bank information. For free. What?

I still haven't paid the bill. I'm annoyed. What is the difference between an online payment with the same bank information and one I do online? I don't get it and find it very bad customer service. But, what's new? It is a credit card company.

I will wait until the statement cycles, pay it online, claim my rewards, cancel the card and be done with Citi.

In good news, I found out I was approved for my life insurance policy. It is more than my initial quote by about a $100 per year, because of a health issue. However, it is $335 less than what I would have paid with my current policy. Very pleased.

Our auto insuance is going down by $40 for our six month premium, too. It seems we are getting the discount for being awesome drivers for over 5 years. Actually, we've been great drivers for longer than that, but now we are getting compensated for it.

Have you had that issue with a credit card company before?

Posted in Spending, Saving | 3 Comments »

3 Responses to “I Wanted to Pay the Bill”

  1. ironicone Says:
    February 8th, 2012 at 01:53 pm 1328709228
    1328709228

    When I had this problem with CITI, I paid the bill using my bank accounts online bill pay. They still took the payment and that way I was done. I hate that feature too.

  2. creditcardfree Says:
    February 8th, 2012 at 01:56 pm 1328709398
    1328709398

    @ironicone, thanks. I think I'll try that. I really did not want to give them my bank info again!

  3. LuckyRobin Says:
    February 8th, 2012 at 04:41 pm 1328719266
    1328719266

    I've had issues with Citi for over 20 years. I do not use them.

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