Yesterday, I took our van in for a scheduled oil change at the Honda dealership. We had an appointment at 10:30am. The girls went with me. When I dropped it off the service advisor said he had me on the list and we went to wait.
It's a nice waiting area and it was pretty busy. The girls got a donut and hot chocolate. We brought books to read.
After 45 minutes, I see people there before me leaving. I figure we'll be told soon that our van is ready. At just under an hour, I see someone who came after me leave. So after 65 minutes, I inquire with the original service advisor how much longer I will have to wait. He gets my name and says is that your Odyssey over there...I look and yes it is mine. It has been moved, but not out of the entrance bay!!
He says he didn't realize I was here...what? I spoke to him and he had my name on his list. I guess the list showed I had a red Odyssey...rather than a gray one! When he realizes the error, he tells me he'll get it in right away and there will be no charge. Good news!
Good news follows better news...I get three free car washes, too! They finish the van 20 minutes from my initial inquiry. An hour and 25 minutes later, I'm on my way! It was free, but quite a painful wait!!
Free...but painful!
December 7th, 2008 at 04:24 pm
December 7th, 2008 at 05:23 pm 1228670617
December 7th, 2008 at 05:55 pm 1228672552
We don't really do dealers (I am allergic to dealerships I guess) so not much experience, but dh did take in the van for a recall thing and had a similar experience. When he told me I added one more mental note against the dealership. Yeah, NOT a fan. I wouldn't give them my money for nothing - so yay that it was free! LOL.
December 7th, 2008 at 09:03 pm 1228683797
December 7th, 2008 at 10:41 pm 1228689680
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December 8th, 2008 at 01:31 am 1228699863
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