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Getting a Refund?

March 24th, 2016 at 02:57 am

I ordered a Yamaha keyboard from Amazon. I received TWO! On different days from UPS. I notified Amazon that I received two. They offer, after two emails, to have UPS pick up the extra keyboard from our house. UPS picks it up today.

And now....

I get notice that Amazon is issuing me a refund for all but $29 of my original purchase cost. So while, I wasn't charged for two keyboards to be sent, they are refunding the cost of my original purchase minus the shipping fees to send the second one back. The original purchase with tax was $171.

I'm shocked that Amazon doesn't have a better handle on their inventory! Should I call and asked to be charged again? None of this is my fault. I could have easily keep the 'free' keyboard and sold it. I did the right thing and explained the second keyboard arrival and confirmed I had not been charged twice. Amazon agreed I was only charged once.

What would you do at this point?

4 Responses to “Getting a Refund?”

  1. Laura A Shea Says:
    1458818579

    Amazon has excellent customer service. I am not surprised about the refund. I doubt they would make the charge again if you offered. Gestures like this ensure you will be a long-term customer.

  2. Jenn Says:
    1458824193

    I would do nothing (aside from providing the second one for pick-up). That may be Amazon's way of apologizing & compensating you for your trouble, or it may be a mistake they will correct later. Either way, doing nothing won't make the situation even messier. Contacting them again might.

  3. tripods68 Says:
    1458842569

    This happened to me once. I wouldn't say anything, it's a nice gesture.

  4. FrugalTexan75 Says:
    1458960104

    I think I'm with the others. This is probably Amazon's way of trying to make up for the hassle.

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